Frequently Asked Questions
Everything you need to know about the Stimulos experience
Upon arrival, you'll be greeted by our reception staff who will ensure your comfort and privacy. You'll have access to our shower facilities to freshen up before your session. Your therapist will then introduce herself and discuss your preferences to customize your experience.
You can book through our website contact form, by calling us directly at +34 933 393 421, or via WhatsApp. We recommend booking at least 24 hours in advance to ensure availability of your preferred time and therapist.
Cancellations are free. Please let us know as early as possible—ideally at least 24 hours in advance—so we can offer the slot to another guest.
Absolutely. Privacy and discretion are fundamental to our service. We do not share any client information, and our location is designed for complete privacy. Your visit remains strictly confidential.
You don't need to bring anything special. We provide everything you need including towels, robes, and shower facilities. Just bring yourself and an open mind for relaxation.
Our therapists speak Spanish, English, French, and some speak additional languages like Italian, Portuguese, and Russian. When booking, you can request a therapist who speaks your preferred language.
Sessions range from 60 minutes to 120 minutes depending on the service chosen. We recommend arriving 10-15 minutes early to allow time for preparation and to maximize your relaxation time.
Yes! We offer couples experiences in our premium suite. Two therapists will attend to both partners simultaneously in a private setting. This is a popular option for couples seeking a shared relaxation experience.
We accept cash and major credit cards. Payment is made at the end of your session. Tips are not expected but are appreciated if you're satisfied with your experience.
We maintain the highest hygiene standards. All linens are freshly laundered for each client, and our facilities are thoroughly cleaned and sanitized between sessions. Our therapists follow strict hygiene protocols.
Yes, you can request a specific therapist when booking. If your preferred therapist is not available, we'll suggest someone with similar qualities and style. View our Therapists page to learn about each professional.
Yes, all clients must be at least 18 years old. You may be asked to show identification upon arrival.
If you arrive late, your session time will be reduced to accommodate the next appointment. We cannot extend sessions that start late. Please plan to arrive 10-15 minutes before your appointment time.
Yes, we offer discreetly packaged gift certificates for all our services. Contact us to arrange a gift certificate for someone special.
Each session is personalized to your preferences. Your therapist will guide you through a relaxation experience combining massage techniques in a calm, spa-like atmosphere. Communication is key—feel free to express your preferences throughout.